Do my attendees and presenters need to have a VirCast account in order to join my event?
No. You can invite anybody to your event. All they need is a
link to your VirCast meeting room
are the software requirements to run VirCast?
VirCast works on all platforms with Flash Player 10 (or above)
installed. It will run on any of the popular browsers such as Firefox,
IE or Chrome.
VirCast work on a Mac? Do you support Mac documents for presentations?
Yes, VirCast is compatible with Mac. Mac documents that use
extensions such as .ppt, .pptx, .pdf, .png etc. are compatible with
Windows files using the same extensions and can be used in VirCast
without any problems. If you have different files that you would like
to use and they cannot be uploaded to the library, you will have to
convert them to one of the recognized formats.
I pay for VirCast?
We accept PayPal and the three major credit cards - VISA,
MasterCard and American Express.
I change my billing details?
Simply contact us at Our Global Support Desk CLICK HERE
or call us at888-944-6447
can I see which payment plan I am on?
To view your current plan details, log into your account and go
to the MEMBERSHIP section.
I upgrade my VirCast plan?
You can upgrade your plan at any time. Just go to MEMBERSHIP
and click the Upgrade button
account has expired. How do I restore it?
If we are not able to process the recurring payment for your
account, you will not be able to run any meetings. You will be able to
use your account again as soon as the new billing details are
successfully entered. If you canít access your account, just contact
Support and we will help you out.
3. Getting ready
for the event:
prepare for an event?
We offer important tips to help you prepare for a successful
event. Click here to watch
schedule an event.
Choose the Schedule tab from the main menu. There you can
choose to schedule a meeting by clicking Host a Meeting or Schedule a
Webinar on the right hand side of the screen.
You can choose to start the meeting instantly or set it up for
a later time. In the newly opened window, you can adjust the settings
for this event.
Now you can assign a name to your event, add some information
to the waiting room area and any information youíd like to appear in
the room and when the invitations are sent. And, of course, you can
create a password for your room, specify when the event should take
place and how long it should last. You can also protect your event with
individually assigned tokens that your attendees will need to provide
when logging in (tokens are sent to them in the invitations).
If you enable registration for your event, you will know in
advance how many people want to take part and capture any additional
information you need. Simply go to the Registration tab and choose
which details you require for registration. You can also provide a URL
where they will be redirected after the registration is completed.
Once you have created your webinar room and session, you will
be given a special event link that you can share with anyone to invite
through Facebook, Twiiter or your favorite autoresponder list.
You may also use our "Webianar Inviter Tool" allowing you to
pull information from your address book, csv files or manually adding
customize the messages sent from VirCast?
Yes. We believe flexibility and branding is important to you.
possible to limit access to the meeting room to those who have the
Yes, you can create password protected meeting rooms so that
only the participants who have the password would be able to join.
I customize the meeting room with my own colors and logo?
You can customize every room with your own logo and/or color
themes. To do this, log into your account and click Personalize your
meetings and choose the room. If you personalize your default room, all
newly created rooms will look like that. To give your room a custom
look, just click on the elements presented in the window. You can also
customize your personal website here.
I reschedule an event?
You can reschedule the meeting at any time. Just go to
SCHEDULED in the menu bar and click edit details. Here you can adjust
the time and other settings of your meeting. We recommend emailing
those participants that registered as well
I resend an invitation?
To resend invitations, go to 'view/edit details' and then
choose if you wish to invite Presenters or Participants. Then you need
to provide their email addresses (and first and last names for
Presenters) and click the button to send your messages.
4. During an event:
I join a meeting or a webinar?
Everybody can access an event if they have the URL for the
room where it will take place. Simply paste it into your browser
address bar and you will be taken to the room.
If you do not have this link, you can also access the event
from our main site http://www.clickmeeting.com/. Click Join a Meeting
and provide the ID of the event you wish to take part in.
If you do not have this either, then the only other way you
can log in is by clicking the Join button in the email received from
I set up my camera and sound?
After you log into the room where the event will take place,
click the settings button found on the top right of the room. You will
need to click Allow in the next window to enable access to your
equipment. In this window, you will choose which microphone you would
like to use (if you have more than one) or may change the Microphone
again. Your camera should be detected automatically, but if you have
more than one, you will be prompted to choose which one ClickWebinar
the maximum size of the files I can upload for an event?
The maximum file size you can upload for your event is 50MB
enable video/microphone for an attendee?
Yes. If you only wish a person to speak and not be able to
control the event, you can click, drag and drop the person's nickname
into the center of room. After the person accepts, a green microphone
will appear next to his/her nickname.
change someone who entered the room from an attendee to a presenter?
Yes. It is possible to change the status of any attendee to
presenter. Just click on the personís nickname and choose this option.
The newly assigned presenter will be able to speak to everyone and
share his/her presentations.
play a video for my attendees?
Yes. You can play files from YouTube using the button available
in the ACTIONS,
I enable or disable chat?
Yes. To do either, click the settings icon in the CHAT box and
check or uncheck the Enable for Participants option.
end the meeting?
There are several ways to end a meeting. We recommend you click
on "stop Room" and then disable chat
5. After an event:
send a thank you note to attendees of my meetings?
Simply click the ADMIN Panel, My Webinars and then select
webinar participants. Here you can email on your webinar attendees
keep track of my meeting history?
Your room will stay intact as long as you do not delete it